The verification will be conducted by an IVA appointed by the MEAP PIU. The verification
process will include a desk check of all customers submitted in a claim, for a) completeness
and accuracy; b) the establishment of the sample size for phone verification and field
verification; and c) after-sale verification
Field and phone verification are required to confirm the claim of the POs regarding their
system installations in off-grid households to avail the first milestone of RBF grant. The
second milestone verification, the after-sale services will only require phone verification.
Verification samples at each milestone level is as follows:
IVA will conduct a desk-based verification of 100% claims submitted by the POs for all
disbursements. The verification will be conducted to confirm the following:
• The correct grant amount is claimed for each household (based on system size and districts)
• Customer down-payment has been collected and SHS were sold at the agreed subsidized price
• Compare the various claims of the PO to make sure there are no duplications
• The correct grant amount is claimed for each household (based on system size and districts)
• Customer down-payment has been collected and SHS were sold at the agreed subsidized price
• Compare the various claims of the PO to make sure there are no duplications
The verifier will call sample customers and will ask them a series of questions, as per the
Phone Verification Survey
Questionnaire to be developed by the IVA, to determine whether they have bought and received a subsidized system and are receiving after-sales service. Some customers may not be immediately reachable due to different reasons (incl. e.g. poor network, unavailability, low battery, phone being turned off, etc.). Hence, the verifier should try to reach the customer four times taking care to call at different times during the day (morning, lunch time, afternoon, evening) and on different days.
If a customer has not been reached after 4 attempts, s/he will be marked as ‘unreached’. The list of unreached customers will then be followed up on during field verification. Once a customer is reached, the verifier will go through the questions in the Phone Verification Survey. All questions need to be asked and answers recorded accurately.
Particular attention should be paid to the “date of sale”, “system size”, “PAYG/cash price of the system”, “the condition of the system” and “average monthly income of the household”. It should be noted that customers sometimes don’t remember the exact date. Hence, a difference of one month between the date of sale indicated by the customer and the PO is permissible.
Questionnaire to be developed by the IVA, to determine whether they have bought and received a subsidized system and are receiving after-sales service. Some customers may not be immediately reachable due to different reasons (incl. e.g. poor network, unavailability, low battery, phone being turned off, etc.). Hence, the verifier should try to reach the customer four times taking care to call at different times during the day (morning, lunch time, afternoon, evening) and on different days.
If a customer has not been reached after 4 attempts, s/he will be marked as ‘unreached’. The list of unreached customers will then be followed up on during field verification. Once a customer is reached, the verifier will go through the questions in the Phone Verification Survey. All questions need to be asked and answers recorded accurately.
Particular attention should be paid to the “date of sale”, “system size”, “PAYG/cash price of the system”, “the condition of the system” and “average monthly income of the household”. It should be noted that customers sometimes don’t remember the exact date. Hence, a difference of one month between the date of sale indicated by the customer and the PO is permissible.
Field verification will be conducted on claims pertaining to only the first disbursement
milestone. The outcome of the field verification for each customer will be determined based
on the following criteria
